Most automation projects start with a tool, not a problem. That is the first mistake.
The teams that win start by instrumenting their existing process to find where the hours actually go — then automate the highest-leverage step, not the most visible one. The busywork, not the judgment.
We map the process end to end, automate the exceptions (not just the happy path), and log every run so a human stays in control. Done right, the average client gets 40 hours a week back.